Associate Director -Network Operations

Join Moderna as an Associate Director - Network Operations and contribute to the company's mission to revolutionize medicine through mRNA technology. As a leader in global network operations, you will play a critical role in ensuring network stability, performance, and service excellence across Moderna's global footprint.

Requirements

• 10+ years of experience in network operations, incident response, or IT service management
• Proven leadership experience managing distributed teams, global operations, and on-call incident response processes
• Deep expertise in network operations best practices, observability tools, and ITSM frameworks (ITIL, ServiceNow, JIRA, etc.)
• Strong technical proficiency in network troubleshooting, performance optimization, and change management in a large-scale environment
• Excellent communication, analytical, and problem-solving skills, with a data-driven approach to continuous improvement
• Experience in GxP-regulated environments is a plus
• Experience in high-growth, complex operational environments, particularly within the biotech, pharmaceutical, or healthcare sectors
• Advanced industry certifications such as Cisco CCNP/CCIE, Palo Alto certifications, or other network operations credentials
• Familiarity with modern observability platforms (e.g., Splunk, SolarWinds, Kentik) and AI-driven network analytics
• A track record of driving automation in network operations
• Proven ability to manage budgets, vendor relationships, and strategic resource allocation to align network operations with business growth

Benefits

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras