Innovior

Business Analyst | Digital Transformation

Join Innovior as a Business Analyst in Sydney to drive digital transformation using ServiceNow. Engage stakeholders, optimize operations, and mentor juniors.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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DevOps
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Discovery
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
April 9, 2025

Innovior is a leading boutique Digital Transformation consultancy seeking a Business Analyst to lead analysis and solution design, engage stakeholders, bridge business and IT, mentor junior analysts, and deliver client-facing excellence. As a Business Analyst, you will help clients optimise their operations, enhance customer experiences, and maintain a competitive edge. Join our passionate team and be part of our exciting growth journey!

Requirements

  • Requirements Gathering & Documentation: Clear and structured approach to capturing business and functional requirements.
  • Stakeholder Management: Excellent interpersonal skills and confidence communicating with both clients and internal teams.
  • Process Mapping & Analysis: Proven ability to document current and future state processes, identify pain points, and propose improvements.
  • Workshop Facilitation: Experience leading discovery sessions, interviews, and solution design workshops.
  • Problem Solving & Critical Thinking: Strong analytical mindset to dissect complex challenges and propose effective solutions.
  • Communication: Exceptional verbal and written skills, with the ability to tailor messaging to both technical and business audiences.
  • Project Delivery Awareness: Familiarity with project lifecycles and methodologies (Agile/Scrum or Waterfall).
  • Tool Proficiency: Hands-on experience with JIRA, Confluence, Visio/Miro, Excel, and presentation tools.

Benefits

  • Exciting Work: We’re leaders in Intelligent Automation, Salesforce, Data & AI, Cloud, ServiceNow, and more—partnering with Australia’s biggest brands.
  • Supportive Team: Join a dynamic, friendly culture where we solve problems together and celebrate success.
  • Career Growth: Access training, mentorship, and cutting-edge tech to fuel your ambitions.
  • Inclusive & Forward-Thinking: We welcome diverse perspectives and encourage applicants from all backgrounds—even if you don’t meet every criterion.

Requirements Summary

4+ years of experience in professional services, clear requirements gathering and documentation, stakeholder management, and communication skills, as well as problem-solving and critical thinking