Change Analyst

We're looking for a detail-oriented, proactive individual to support our Change Manager and play a key role in ensuring technology changes happen smoothly, with minimal disruption and maximum clarity.

Requirements

• Experience working in a Change Management or Change Analyst role within an IT Service Management (ITSM) environment
• Hands-on experience coordinating IT changes — including scheduling, documentation, and stakeholder communications
• Familiarity with ITIL frameworks and best practices
• Experience using Change Management tools such as ServiceNow
• Prior involvement in supporting or managing CAB (Change Advisory Board) meetings
• Strong organisational skills with the ability to manage multiple change requests simultaneously
• Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels
• Exceptional attention to detail, ensuring accurate documentation and compliance with change policies
• Analytical mindset to assess risks, understand impacts, and support effective decision-making
• Ability to perform well under pressure, particularly during emergency or high-priority changes
• Proficiency in ITSM tools and Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and presentations
• A proactive, adaptable approach to improving processes and contributing to a culture of continuous improvement

Benefits

• Annual Leave: 25 days of leave, increasing by one day per year up to 28 days
• Health & Wellbeing: private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme