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Focus Group
Change Manager (ITSM/ITIL)
Join Focus Group as a Change Manager (ITSM/ITIL) in Shoreham-by-Sea. Oversee IT changes, ensure ITIL compliance, and enjoy a collaborative work environment.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Service Catalog
Virtual Agent
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Hardware Asset Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 3, 2025
Change Manager (ITSM/ITIL) job at Focus Group in Shoreham-by-Sea, England. The role involves overseeing and managing changes related to incidents, service requests, and project activities, ensuring compliance with ITIL principles and maintaining system stability and reliability.
Requirements
- Excellent understanding of ITIL practices, particularly Change, Incident, and Request Management.
- Fundamental understanding of IT Technology including Windows Servers & Desktop, Networking, M365, Cloud Services, VOIP Telephony
- Experience using ServiceNow
- Strong problem-solving and analytical skills to assess change risks and impacts.
- Excellent communication skills to explain technical details to non-technical stakeholders.
Benefits
- Inclusive and collaborative work environment
- Recognition for achievements
- Named one of the UK's best 100 Companies to Work for 2021
- British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East
Requirements Summary
ITIL expertise, strong problem-solving skills, and excellent communication skills
Apply now
Shoreham-by-Sea
|
West Sussex
United Kingdom
Entry Level
Hybrid
Full Time
40000-45000 GBP/year
