Change Manager (ITSM/ITIL)

This is an opportunity to play a leading role in our 200+ people Service/Support Team, overseeing and managing changes related to incidents, service requests, and project related activities.

Requirements

• Excellent understanding of ITIL practices, particularly Change, Incident, and Request Management.
• Fundamental understanding of IT Technology including Windows Servers & Desktop, Networking, M365, Cloud Services, VOIP Telephony,
• Experience using ServiceNow
• Strong problem-solving and analytical skills to assess change risks and impacts.
• Excellent communication skills to explain technical details to non-technical stakeholders.
• Ability to work collaboratively across teams and manage competing priorities effectively.
• Previous Experience working within and ITIL framework with a focus on Change Management.
• Previous experience with managing Changes within customer environments.
• Previous experience working within an IT or Telecoms MSP.
• ITIL v4 Foundation

Benefits

• Collaborative and rewarding environment
• Inclusive team culture
• Recognised for achievements
• Named one of the UK’s best 100 Companies to Work for 2021
• British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East