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LexisNexis Reed Tech (Corporate)
Service Management Office (SMO) Lead
Join LexisNexis Reed Tech as a Service Management Office Lead in Richmond, England. Oversee ITSM practices, leveraging ServiceNow and ITIL expertise. Enjoy generous benefits!
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 10, 2025
The Service Management Office (SMO) Lead will oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization. This role involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence.
Requirements
- Strong experience in IT service management, with at least few years in a leadership role
- Extensive experience with ITIL framework and certifications (e.g., ITIL Foundation, Intermediate, or Expert).
- Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA Management)
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
Requirements Summary
Bachelor’s degree in Information Technology, Business Administration, or a related field; advanced degree preferred. Strong leadership and team management skills
Apply now
Richmond
|
England
United Kingdom
Mid-Level
In-Person
Full Time
