Cloud Support Analyst III

Zafin is seeking a Cloud Support Analyst III to provide strategic guidance and advanced support to address critical customer needs. The role requires strong technical skills, customer engagement, and leadership to ensure exceptional value and service to customers.

Requirements

• 5+ years of experience in application support, cloud infrastructure management, or software development
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• Advanced experience with databases, including complex SQL queries for debugging and optimization
• Deep familiarity with Azure cloud technologies, including AKS, Azure Container Registry, and related tools
• Software industry methodologies, including ITIL and Agile practices
• Ticketing systems like Zendesk, ServiceNow, or Jira
• Exceptional communication skills, with the ability to lead technical discussions and present to diverse audiences

Benefits

• Competitive salaries
• Annual bonus potential
• Generous paid time off
• Paid volunteering days
• Wellness benefits
• Robust opportunities for professional growth and career advancement