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TELUS
Issue Resolution Specialist, Client Incident Management
Join TELUS in Montreal as an Issue Resolution Specialist. Leverage ServiceNow skills to manage client incidents, ensuring smooth implementations. 3+ years required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2025
TELUS Health is seeking an Issue Resolution Specialist to coordinate and facilitate non-production issue resolution during client implementations. The role ensures smooth system readiness by monitoring, triaging, and routing technical issues to the right teams.
Requirements
- 3+ years in issue resolution, implementation support, or IT service coordination
- Strong problem-solving, organizational, and communication skills
- Experience with issue tracking tools (ServiceNow, CW, ADO, etc.)
Requirements Summary
3+ years experience in issue resolution, implementation support, or IT service coordination, strong problem-solving skills, experience with issue tracking tools
