Costumer Relationship Manager Specialist L4 to L7 - Deadline 29/04/25

Costumer Relationship Manager Specialist L4 to L7 responsible for reporting, meeting minutes, customer relationship management, and project management. Must have solid understanding of IT Portfolio and Project Management methodologies and proficiency in using Portfolio Management tools.

Requirements

• Bachelor or Master Degree
• Ability to work autonomously, managing his/her own workload independently
• Solid understanding of IT Portfolio and Project Management methodologies
• Proficient in using Portfolio Management tools and software
• Basic knowledge of budgeting, resource allocation, and financial tracking
• Familiarity with project management methodologies, such as Agile or PM2
• Familiarity with repository solutions like GovIS2 or ServiceNow, preferably
• Strong organizational and time-management capabilities
• Excellent communication skills, both verbal and written, for technical and non-technical engagements
• Detail-oriented with strong analytical and problem-solving skills
• Capable of producing clear and structured technical and non-technical documentation
• Adaptable to new and dynamic environments and capable of working with fast-changing technologies
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs
• Aptitude to foster positive relationships
• Problem-solving attitude
• Excellent communication skills
• Ability to prepare clear and well-structured documents, and presentations
• Managing and supporting IT portfolio and project management tasks
• Coordination and collaboration with diverse project and business teams
• Documenting and tracking project statuses and resource usage
• Utilizing and managing Project and Portfolio Management (PPM) tools
• Certified in PM2
• ITIL certification