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DraftKings Inc.
Customer Experience Associate
Join DraftKings Inc. in Sofia as a Customer Experience Associate. Provide exceptional support, leverage your customer service skills, and enjoy career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
January 23, 2025
Join our team as a Customer Experience Associate and help us deliver extraordinary sports and entertainment experiences. You'll be the primary point of contact for our products, answering customer questions and advocating across the company.
Requirements
- Prior call center or customer service experience
- Ability to work on weekend days and varying day shifts
- Competence with Zendesk/Servicenow or other ticketing processor systems and Microsoft Office product suite
Benefits
- The opportunity to be part of a rapidly growing company in the sports entertainment industry
- The chance to work with a talented and dynamic team
- The possibility of career growth and development
Requirements Summary
Prior customer service experience, ability to work flexible shifts, proficiency in Zendesk and Microsoft Office
