DraftKings Inc.

Customer Experience Associate

Join DraftKings Inc. in Sofia as a Customer Experience Associate. Provide exceptional support, leverage your customer service skills, and enjoy career growth.

Department - JobBoardly X Webflow Template
Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Customer Service Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management

Job description

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Posted on:
 
January 23, 2025

Join our team as a Customer Experience Associate and help us deliver extraordinary sports and entertainment experiences. You'll be the primary point of contact for our products, answering customer questions and advocating across the company.

Requirements

  • Prior call center or customer service experience
  • Ability to work on weekend days and varying day shifts
  • Competence with Zendesk/Servicenow or other ticketing processor systems and Microsoft Office product suite

Benefits

  • The opportunity to be part of a rapidly growing company in the sports entertainment industry
  • The chance to work with a talented and dynamic team
  • The possibility of career growth and development

Requirements Summary

Prior customer service experience, ability to work flexible shifts, proficiency in Zendesk and Microsoft Office