Customer Success Executive

Join ServiceNow as a Customer Success Executive and be responsible for identifying areas of risk and taking steps to prevent customer or revenue churn, working closely with Sales Teams to define and execute product adoption and customer retention plans, and providing prescriptive guidance on internal project/program governance.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Must be authorized to work in Japan
• Must be fluent in Japanese
• A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership

Benefits

• Equal Opportunity Employer
• We strive to create an accessible and inclusive experience for all candidates
• Export Control Regulations