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ServiceNow
Technical Support Engineer(Admin)
Join ServiceNow in Tokyo as a Technical Support Engineer. Leverage ServiceNow skills to resolve customer issues, ensuring top-notch support. 3-5 years experience required.
The Mothership
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 11, 2025
We are seeking a Technical Support Engineer to resolve technical cases for customers using the ServiceNow software and platform. The successful candidate will provide amazing customer support experiences, use diagnostic tools, and collaborate with additional teams to resolve complex issues.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 3-5+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Personal commitment to quality and customer service
- Proficient Japanese speaking and fluent English
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Comprehensive health insurance
- 401(k) matching program
Requirements Summary
3-5 years customer facing technical support experience, ability to troubleshoot complex issues, and proficient Japanese and English skills
