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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Tokyo. Drive customer success, leverage AI, and enjoy a collaborative work environment. 7+ years required.
The Mothership
Senior
ServiceNow Role Type:
Change Adoption Specialist
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 17, 2025
The Customer Success Manager will act as an advocate for customers, overseeing their portfolio to achieve business outcomes and foster greater adoption and usage of ServiceNow products. They will bring best practices, innovations, and capabilities to help customers achieve their goals.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Fluent in Japanese
- Authorization to work in Japan
- Minimum 7 years of related work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
7+ years of experience, fluent in Japanese, authorization to work in Japan
