Customer Success Manager (Bilingual in English and French preferred)

The Customer Success Manager role involves working closely with the customer base to ensure high customer satisfaction, product adoption, and reoccurring revenue. The ideal candidate will have experience in customer-facing roles, excellent communication skills, and a strong understanding of contact center and back office technologies.

Requirements

• 4+ years of experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager
• Ability to engage in technical dialogue with customers and internal audiences
• 3+ years of experience working within a hosted or Software as a Service business-model
• Bachelor's degree or equivalent experience preferred
• Experience in managing large Enterprise-level customers and communicating customer initiatives internally with Upper Management
• Demonstrated experience of operating with minimal guidance in a fast-paced customer-focused environment and meeting customer time constraints
• Working knowledge of contact center and back office technologies a plus
• Experience working with Gainsight, Salesforce.com, and ServiceNow would be a plus
• Willingness to acquire skills and knowledge on one's own to meet the changing demands of the role

Benefits

• Ever-growing, market disrupting, global company
• Fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Proud to be an equal opportunity employer
• Recreational activities and facilities