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Excellent Pro Group Inc
Genesys Developer | W2 roles
Genesys Developer at Excellent Pro Group Inc in Newark, NJ. Design IVRs/chatbots, integrate APIs, and support Avaya solutions. 5+ years in Contact Center, AWS Lex, ServiceNow integration.
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 16, 2025
Design, configure, develop, and support conversational IVR's and chatbots, lead implementation of API integrations, and support existing Avaya telephony and contact center solutions.
Requirements
- 5+ years' of hands-on experience in coding/development in Contact Center platform
- 2+ years of experience in Cloud enablement of Contact Center Solutions
- Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot
- 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs)
- 4+ years of writing code in common programming languages
- Experience using CICD tools
- Experience integrating with CRM apps including SalesForce and ServiceNow
- Experience with Genesys-Pure-Cloud or Genesys Engage
Requirements Summary
5+ years of hands-on experience in Contact Center platform development, 2+ years of Cloud enablement experience, experience in AWS Lex & Lambda
