CX (Customer Experience) Tech, Tier 3 Technician - Thai/Bahasa Indonesia

Welcome to Warner Bros. Discovery... the stuff dreams are made of. We're a company that brings iconic content and beloved brands to life. We're looking for a CX Tech, Tier 3 Technician to provide advanced support for issues that cannot be resolved by lower tier support groups, while partnering closely with Regional and Global CX peers and leads.

Requirements

• Bilingual - English and Thai/Bahasa Indonesia.
• 2+ years CX experience at a comparable B2C brand, preferably in media, entertainment, technology or hospitality and supporting streaming media or equivalent technologies at a Tier 3 level.
• Degree in technology, journalism, communications, marketing, or equivalent experience and/or demonstrated expertise.
• Exceptional oral and written communication skills - able to communicate effectively with junior to senior internal and external partners, breaking down technical concepts to present to non-technical audiences, with strong attention to detail for data, grammar, and spelling.
• Familiarity and comfort with consumer streaming devices such as iOS devices, Android TV/mobile, Smart TVs, Apple TV, and more.
• Excel in both customer service and technical support scenarios by demonstrating a strong sense of accountability and autonomy to effectively complete all required tasks while handling multiple priorities at a time with proper urgency.
• Experience working with Lean/Agile methodologies and JIRA/Youtrack/ServiceNow/PagerDuty a plus

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• Tools to explore and grow into your best selves
• Here you are supported
• Here you are celebrated
• Here you can thrive