Desktop Support Engineer

We're looking for a Desktop Support Engineer to join our End User Services organization. The ideal candidate will provide professional and timely support for IT equipment and software, troubleshoot complex desktop problems, and maintain a positive attitude in a fast-paced environment.

Requirements

• Knowledge of PC and laptop hardware components (external and internal)
• Reliable/demonstrated written and verbal communication and customer service skills
• Demonstrated ability to manage priorities and tasks assigned
• Ability to share how they deliver positive customer engagements
• 3+ years of experience installing, troubleshooting operating systems for PCs in addition to core productivity applications like Office365, multiple browsers, and other software
• Knowledge or certifications with Windows workstation products and Microsoft Office suite
• Experience using remote tools to support remote end-users and systems
• Working knowledge of NinjaOne or similar OS deployment tools and PC management experience
• Knowledge of AD, Teams, Box or similar, a requirement
• ITILv3 certifications preferred, demonstrated familiarity or prior ITIL certifications a definite plus
• Experience working in an enterprise ITSM platform, i.e., ServiceNow
• Large company experience a plus
• Excellent analytical, troubleshooting and problem-solving skills
• Quick learner, can understand and apply existing and new technologies
• Ability to lift and move up to 50 pounds of materials
• Experience working in a team-oriented, collaborative environment

Benefits

• Equal opportunity employer
• Value diversity at our company
• No discrimination on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status