Director, Expert Services

The Director, Expert Services will oversee managers and consultants who support customers and partners with the delivery of solutions involving Technology Workflow, Core Business Workflow, and Platform, Data & AI portfolios. The role will require developing and leading a team of consultants, mentoring technical and business process consultants, and providing strategic and technical leadership to customers, partners, and internal teams.

Requirements

• 5+ years leadership experience in a professional services environment
• 15+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions
• Strong relationship-building skills with internal teams, partners, and customers
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience in SaaS platforms, enterprise architecture, or digital transformation
• Familiarity with ServiceNow or similar enterprise platforms is beneficial but not mandatory
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem

Benefits

• health and wellness programs
• remote work flexibility
• employee resource groups