Sr Manager, Expert Services (Core Business Workflows)

The Sr Manager, Expert Services (Core Business Workflows) will lead a team of consultants to help customers achieve business outcomes by providing prescriptive guidance. The role involves managing a team across APAC, providing strategic and technical leadership, and contributing to billable work. The ideal candidate has 10+ years of experience in consulting or professional services, with a focus on enterprise-wide business transformation solutions.

Requirements

• Proven leadership experience in a professional services environment.
• Ability to inspire, mentor, and develop diverse teams in technical and business domains.
• Experience managing teams or leading large-scale customer engagements.
• Strong relationship-building skills with internal teams, partners, and customers.
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.
• Strong problem-solving mindset, focused on transformation and measurable business value.
• Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in SaaS platforms, enterprise architecture, or digital transformation.
• Technical delivery experience with ServiceNow, ideally in Human Resource, Finance and Supply Chain Management, Workplace Service Delivery or other related cloud offerings.
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem.
• A transformation mindset, focused on delivering long-term business impact.
• Strong communication skills, with the ability to simplify complex concepts.
• Passion for driving innovation and continuous improvement.
• Ability to foster collaboration within a diverse team.

Benefits

• Health and wellness programs
• Remote work flexibility
• Employee resource groups
• Professional development, mentorship, and career growth opportunities