Insulet Corporation

Director of Digital Experience (Remote/Flexible)

Join Insulet Corporation as a Director of Digital Experience (Remote) to lead user engagement strategies, leveraging ServiceNow for tech adoption. 10+ years in change management required.

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Direct Hire
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Integration Hub
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
April 11, 2025

We are seeking a highly experienced Director of User Experience to help Insulet create a world-class work experience for our employees. The candidate will help lead our efforts driving the adoption of new technologies and work solutions across our organization, developing engagement strategies and defining channels, creating content plans, and utilizing social media strategies to enhance our training programs' reach and effectiveness.

Requirements

  • Minimum of 10+ years in organizational change experience
  • 5+ years developing and leading companywide user experience engagement and organizational change plans
  • Comprehensive understanding of the MS O365 productivity platform and apps
  • Active experience with MS Copilot and how it integrates with O365 and the enterprise
  • Experience working with and integrating enablement solutions through ServiceNow, a Unified Service Portal, or similar service management tools
  • Strong experience and understanding on AI in the workplace
  • Experience in managing technology adoption and upskilling programs across multiple countries and languages
  • Familiarity with various learning management systems and training platforms
  • Strong background in developing video and written training content
  • In-depth knowledge of and experience with social media strategies and their use in engagement, learning, and organizational change
  • Experience successfully managing and mentoring UX teams
  • Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and languages
  • Proven ability to engage and influence at the Leadership level
  • Bachelor's degree in a relevant field

Benefits

  • Salary range: $163,950.00 - $245,925.00
  • 100% remote working arrangements
  • Hybrid on-site/virtual working arrangements
  • Bonus, equity, or benefits
  • Comprehensive understanding of the MS O365 productivity platform and apps
  • Active experience with MS Copilot and how it integrates with O365 and the enterprise
  • Experience working with and integrating enablement solutions through ServiceNow, a Unified Service Portal, or similar service management tools
  • Strong experience and understanding on AI in the workplace
  • Experience in managing technology adoption and upskilling programs across multiple countries and languages
  • Familiarity with various learning management systems and training platforms
  • Strong background in developing video and written training content
  • In-depth knowledge of and experience with social media strategies and their use in engagement, learning, and organizational change
  • Experience successfully managing and mentoring UX teams
  • Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and languages
  • Proven ability to engage and influence at the Leadership level
  • Bachelor's degree in a relevant field

Requirements Summary

10+ years of experience in organizational change, 5+ years of experience developing and leading companywide user experience engagement and organizational change plans, comprehensive understanding of MS O365 productivity platform and apps