Director, People Operations Excellence

The Director, People Operations Excellence is responsible for optimizing HR service delivery, payroll support, and people administration by leading the strategy and execution of key operational processes.

Requirements

• 7+ years of experience in HR operations, payroll administration, shared services or a similar leadership role in a large, multi-location organization.
• Strong knowledge of HR service delivery models, ticketing systems, payroll processing, and case management procedures.
• Proven experience in process improvement methodologies (e.g. Lean, Six Sigma, continuous improvement.
• Ability to analyze complex HR and payroll data, identify trends, and drive large-scale operational improvements.
• Proficiency in HRIS, payroll systems, ticketing systems (e.g. ServiceNow, Workday), and reporting tools.
• Strong understanding of HR compliance, employment laws, and payroll regulations.
• Certification in Lean Six Sigma (green belt of higher) or other process improvement methodologies.
• Experience leading HR Operations in a shared service, employee service center, or multi-unit environment.
• Knowledge of automation tools, self-service HR technology, and workflow optimization strategies.