Documentation Specialist

We are seeking a Documentation Specialist to develop and maintain accurate, comprehensive, and user-friendly documentation for the ServiceNow platform. The role is crucial in ensuring that all users have access to clear, accurate, and helpful documentation.

Requirements

• Develop, maintain, and update comprehensive documentation for the ServiceNow platform
• Work closely with technical teams to gain an in-depth understanding of ServiceNow functionalities and related technologies
• Translate complex system processes and technical details into clear, concise, and user-friendly documentation
• Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements
• Collaborate with training and development teams to support the creation of educational materials and programs
• Utilize a variety of word processing, spreadsheet, and graphics tools to create visually appealing and informative documentation
• Gather data from multiple sources and convert it into written narrative form, ensuring comprehensive coverage of necessary information

Benefits

• Excellent written and verbal communication abilities
• Strong organizational skills and attention to detail
• Excellent communication and collaboration skills
• Familiarity with ServiceNow platform functionalities and modules such as ITSM, SPM, ITOM, and Customer Service Management