End User Support Technician - Senior

End User Support Technician - Senior role at Equifax, providing technical assistance and troubleshooting support to end users, resolving hardware and software issues, and maintaining accurate documentation of all support activities.

Requirements

• 3-4 year degree from a recognized University
• 1-2 years' experience with performing a senior or lead role within an IT environment
• 1-2 years' experience with Active Directory
• 1-2 years of experience with administering Windows Server Environments
• 3-4 years of experience with desktop support for end users (Windows 10/11)
• 1-2 years' exposure to G Suite
• 1-2 years of mobility device and MDM experience
• 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus
• 4-7 years' experience of multiple varied technology in a support related role
• 4-7 years' customer facing experience in a support related capacity
• Evidence of desktop and networking support roles
• Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies
• Experience in using SCCM remote support tools
• Experience in working on ticketing tools like ServiceNow
• Should be having a basic knowledge in networking tools
• Hands on experience with hardware part replacements

Benefits

• hybrid work setting
• comprehensive compensation and healthcare packages
• attractive paid time off
• organizational growth potential through our online learning platform with guided career tracks