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LW
Global Technology Support Analyst
Join LW as a Global Technology Support Analyst in Los Angeles. Provide tech support via ServiceNow, manage incidents, and enjoy great benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 3, 2025
The Global Technology Support Analyst I is an integral part of Latham's Technology & Information Services team, responsible for providing technical support to lawyers, paralegals, and staff via voice, email, and chat media channels. This role will be located in the Global Services (Downtown Los Angeles) office and may be eligible for a flexible working schedule.
Requirements
- Providing first and second line support to Latham employees using various firm applications and systems
- Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
- Providing Incident Response Management for major incidents experienced across the firm
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Requirements Summary
High school diploma or equivalent, preferably a Bachelor's degree in Computer Science or Information Systems. Microsoft certifications and ITIL v4 Foundation certification preferred. 2 years of experience in a technical support function
Apply now
Los Angeles
|
California
United States
Entry Level
Hybrid
Full Time
75000-85000 USD/year
