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Hologic
Helpdesk Support Technician
Join Hologic as a Helpdesk Support Technician in Cambridge. Provide global IT support, troubleshoot issues, and enhance user skills. ServiceNow experience preferred. Competitive salary, pension, and medical insurance offered.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 14, 2025
We are looking for a Helpdesk Support Technician to provide IT support to business partners globally, troubleshoot technical issues, and educate end-users on utilizing available tools.
Requirements
- Experience in an IT Help Desk support role
- Windows 10 /11 experience
- Microsoft Office / Office 365
- Laptop and printer hardware knowledge
- Mobile Device support experience (iOS preferred)
- Advanced knowledge of desktop support tools
- Knowledge of networking principles and troubleshooting client Wi-Fi issues
- Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
- ServiceNow experience is desirable but not essential
Benefits
- Competitive salary
- Pension
- Medical insurance
Requirements Summary
IT Help Desk experience, Windows 10/11, Microsoft Office/Office 365, laptop and printer hardware knowledge, mobile device support experience, and excellent communication skills
