HR Service Excellence and Solution Design Manager (f/m/d)

The HR Service Excellence and Solution Design Manager role involves creating comprehensive HR solutions for the business, managing and designing complex HR Transformation programs, and adapting processes and solutions to the operating model of the organisation.

Requirements

• Design of HR Processes with strong focus on customer experience, standardization, and digitalization for a variety of technologies (Workday, ServiceNow, DocuSign, SuccessFactors, Oracle etc.) (minimum 4 years of experience)
• Design and roll-out various HR technologies/solutions at global level, including definition of business requirements and User Acceptance Testing
• Experience in HR Digital Transformation Projects and familiarity with digital transformation methodologies, tools and best practices
• Preferred experience in a Shared Service Center Organization and fast-paced digital transformation working environments
• Understand the Shared Service Center delivery and operational models
• End-to-End process and solutions design preferably for HR in Shared Services Operating Model
• Relevant Studies: University Degree and/or master’s in Human Resources, Business Administration, Business Consulting and HR Information Systems, or similar

Benefits

• 30 vacation days per year
• Permanent full-time employment
• Become part of truly diverse global team
• Professional development opportunities through training, workshops, projects, assignments and team events
• Hybrid working model as a combination of home-office and working in the offices of FORA - an innovative, global shared office concept with various coffee types, tea specialties, a snack bar in the lobby and a fitness studio.
• JobRad and Urban Sports Club allowance
• Monthly Lieferando food voucher
• Corporate benefits: discounts on fitness memberships, BVG monthly ticket, language courses, events in the co-working space, etc.