VIP Account Manager - Gaming Industry

We are a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We offer a wide range of solutions to video games developers and publishers, including art and audio, testing, localization, and Player Engagement. We are looking for a VIP Account Manager to build strong personal relationships with players, enhance engagement and retention, and deliver a tailored, rewarding experience for VIP players.

Requirements

• Previous experience in handling customers' requests
• Proficiency in English and good knowledge of Microsoft Office suite
• Understanding of social media engagement strategies
• Monetization knowledge
• Tactful approach in suggesting upcoming sales and events
• Strong prioritization, time, and resource management skills
• Resourceful and open-minded, able to adapt to different environments
• High-level analytical ability to operate systems such as BOS, CRM, ServiceNow (SNOW), Tableau, and Excel
• Persuasive skills - works well with others while influencing decisions
• Flexibility and proactivity, adapting quickly and taking initiative to drive results, communicating clearly while understanding others' perspectives.
• Analytical skills to compile data deeply to make well-informed, detail-oriented decisions.
• Broad thinking and emotional Intelligence - sees the big picture and manages emotions effectively in diverse situations, planning for the future while working autonomously.

Benefits

• Paid Time Off that Grows with You
• Supporting You in Life's Key Moments
• Full Remote Work Option
• Monthly Allowance of 750 RON, Growing with Loyalty
• Unlock Your Potential with Learning & Development