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Hitachi
HR Service Excellence Expert
Join Hitachi as an HR Service Excellence Expert in Krakow. Leverage ServiceNow for HR to enhance service delivery and knowledge management. Experience in HR operations required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
HR Service Excellence Expert is a global role responsible for managing, continuously improving, and delivering HR Service Desk framework and HR Services Knowledge Management framework.
Requirements
- Hands on experience in HR Operations or in HR related projects
- Knowledge of ServiceNow for HR & experience in managing configuration changes requests
- Experience with standardizing Knowledge Management in global organization
- Experience in communicating with global teams, senior management, executives
- Knowledge of operational KPIs and Metrics relevant for HR services
- Fluent in English
Benefits
- Various HR Service Excellence projects
- Running expert communities (ServiceNow/myHR key user community)
- Running Operational review meetings on regional or global level
- Analyzing major HR incidents related to ServiceNow/myHR and facilitating with Technology teams to resolve
Requirements Summary
Hands on experience in HR Operations or in HR related projects, Knowledge of ServiceNow for HR & experience in managing configuration changes requests, Experience with standardizing Knowledge Management in global organization
