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Rakuten Payment, Inc.
Incident Manager, Incident Management Section (RMI Network Operations (SXC) Div)
Join Rakuten Payment, Inc. as an Incident Manager in Tokyo. Lead incident resolution, manage emergency responses, and enhance processes. 5+ years in Telecom/IT required. Benefits include professional growth and a diverse team.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 5, 2024
Incident Manager will lead and drive incident calls, ensuring effective communication and coordination among all stakeholders to resolve issues promptly. The role involves managing responses to emergency situations, conducting post-incident reviews, and preparing incident reports. The Incident Manager will work on a shift basis to ensure continuous incident management, 24 hours a day, 365 days a year.
Requirements
- Strong understanding of ITIL processes and best practices.
- Experience with incident management tools such as ServiceNow, JIRA, etc.
- Proficiency in ITIL incident management, problem management, and change management.
- Understanding of open RAN, cloud-native networks, Kubernetes, and networking.
- Familiarity with Microsoft applications.
- Ability to work with AI capabilities to enhance incident management processes.
Benefits
- Opportunity to work with a leading telecommunications company
- Chance to work with a diverse team
- Professional development and growth opportunities
Requirements Summary
5+ years of experience in Telecom/IT incident management, ITIL knowledge, and proficiency in incident management tools
