Infrastructure & Network Analyst

Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. Bridge the infrastructure and network teams, identify and remediate day-to-day infrastructure & network issues, and work on projects to improve the delivery of key services.

Requirements

• Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
• Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved.
• Resolves major incidents outside core working hours when on call.
• Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly.
• Participates in disaster recovery testing and rehearsals.
• Administration of switch and firewall configuration.
• Resolving alerts from the monitoring systems for all network services and systems.
• Maintenance of development and testing network environments
• Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
• Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
• Aiding with the management of the internal and public DNS
• Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
• Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
• Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
• Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues
• Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities
• Coordination of penetration and vulnerability testing across company systems and networks
• Analyse, design, test, install, document, implement and support complex network solutions in cloud environments
• Communicate regularly with the Service Delivery managers and Service Delivery team members
• Ensure that the team documentation is maintained and updated regularly as required
• Provide input to the monthly IT Services report

Benefits

• hybrid working options
• opportunities to work on a variety of projects and contribute to the overall architecture design
• professional development and training opportunities
• collaborative and dynamic work environment
• competitive salary and benefits package