IT Business Partnering Manager - Northern Europe

We're Haleon, a new world-leading consumer health company, improving everyday health for billions of people. We're looking for an IT Business Partnering Manager to drive Digital & Technology enabled business growth and winning in markets.

Requirements

• Tactical partnering and stakeholder management
• Work closely with market commercial (Marketing, ComEx, Sales), QSC and R&D departments to understand and ensure market requirements, expectations and opportunities are identified, prioritized, and align to Digital & Tech Strategies
• Drive data & analytics agenda (esp. of the BU) and manage digital initiatives end to end
• Work with Digital & Tech Global Team and manage, plan and bring harmonization across Global Digital & Tech systems and platforms to ensure the successful and on-time deployment for all Digital & Tech projects within market
• Ensure Digital & Tech budget and funding is clearly defined to request endorsement by all stakeholders at the right level
• Very conversant with Agile (incl. Haleon Amplify) and Project/Product Management methodologies
• Ability to articulate and assess impact of projects on Digital & Tech BU portfolio composition (project size & timeline, interdependencies)
• Follow global Digital & Tech portfolio and standard to define problem statement and involve proper Digital & Tech and non-Digital & Tech stakeholders, external partners (national & Haleon-wide) to deliver Business Case, control budget and ensure successful project delivery
• Initiate standardized Global project management portfolio including resource, budget, finance, delivery outcome, document retention etc. applied entire Global Digital & Tech team delivery
• A successful candidate will be firstly business orientated with deep business process knowledge of at least one of the following: Gross to Net, ERP, A&P / Overheads Management, B2B or B2C Marketing Technologies, Customer and Product Master Data, Order to Cash, BI and Analytics or Project Management
• Business understanding, Impact and Process analysis
• Analyse, define and document detailed process workflows through user interviews, facilitated workshops and expert engagement
• Develop a clear understanding of the core entities and accountabilities within the process
• Understand the agile principles and product mindset for the organization
• Ability to demonstrate & transfer agile principles to the BU organization to upskill BU functions
• Service management & Delivery
• Ensure Customer Satisfaction is regularly measured, analyzed, necessary corrective actions and improvement actions are taken in the area like CTO’s Service level and resourcing
• Channel to BU Tech Head serious escalation in BU/Market/Global in scope and ensure appropriate Digital & Tech response to crisis situations like unavailability of a critical system, data loss etc
• Initiate and define third party service level agreement, measurement on quality and apply centralized service management platform ServiceNow to improve service management efficiency and standardization
• Conceptualize and plan execution and/or execute BU-specific Tech Service Assurance Measurements in line with BU Tech Head to cover BU-specific areas of tech service improvements
• Quality, Risk & Compliance
• Work closely with TSR/CSL to define and implement info security governance process, SOPs, and procedures, and drive Global BU all departments on risk management and action tracking
• Support TSR/CSL to ensure MLPS certified for all critical and PI related applications/platforms etc
• Manage Haleon and brand websites ICP.PSB certifications, work closely with TSR, legal, Compliance, GA teams etc. to respond PSB inspection or internal/external audit etc
• Ability to identify and proactively manage BU-specific Digital & Tech relates risks according to the Global Digital & Tech standards

Benefits

• Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
• We are an agile company, offering flexible working options for all roles. We believe in creating a climate where you can be your authentic self, thrive and belong.
• We're an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
• Accommodation Requests - If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know.