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Netcompany
IT Knowledge Coordinator
Join Netcompany in Brussels as an IT Knowledge Coordinator. Leverage ServiceNow and ITIL skills to enhance knowledge management. Competitive benefits included.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 10, 2025
We are Netcompany-Intrasoft, a leading European IT Solutions and Services company, seeking an IT Knowledge Coordinator to develop and implement a knowledge management strategy. The ideal candidate will have 2+ years of experience in knowledge management, familiarity with ITSM tools, and ITIL principles.
Requirements
- 2+ years of experience in knowledge management
- Familiarity with ITSM tools (ServiceNow, Jira, Confluence, Wiki), ITIL principles, and application support workflows
- Ability to identify and resolve knowledge gaps
- Experience in cross-functional teams and knowledge-sharing initiatives
- ITIL v3/v4 (preferably in Knowledge Management or Service Operations)
- Strong written and verbal skills for documentation and presentations
- Fluency in English and French
- Proactiveness and solution-orientation
Benefits
- Competitive compensation & benefits package
- Hospitalization plan
- Meal vouchers
- Well-being activities (on-premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
- A personalized development plan for targeted career growth
Requirements Summary
2+ years of experience in knowledge management, ITIL principles, and ITSM tools
