.svg)
MKS Instruments
IT Manager, Field Services
IT Manager, Field Services at MKS Instruments in Batu Kawan, Penang. Oversee IT services, manage incidents, and utilize ServiceNow. 10+ years experience required.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 10, 2025
As an IT Manager, Field Services at MKS, you will partner with internal teams and stakeholders to ensure the organization's effective delivery, management, and improvement of IT services. You will oversee the IT team, manage incidents and changes, and align IT services with business goals to maintain high service quality and efficiency.
Requirements
- 10+ years related experience, including management in a support services structures and/or IT projects/solutions implementation, construction projects/programs
- Excellent customer service mindset
- Working knowledge of: Windows Client, GPOs, O365, Azure Active Directory, MFA, SSO, Hybrid Cloud, VDI, and ServiceNow
Benefits
- Global policy to recruit individuals from wide and diverse backgrounds
- Affirmative action and equal opportunity employer
- Committed to working with and providing reasonable accommodations to qualified individuals with disabilities
Requirements Summary
10+ years of experience, excellent customer service, and working knowledge of IT systems
