IT Program Manager-Open Level

SilverEdge is seeking an IT Program Manager to collect and analyze data, develop dashboards, and interface with counterparts across the enterprise. The ideal candidate will have experience with data visualization tools, ServiceNow, and Microsoft Office tools.

Requirements

• Collect, format, and analyze data from multiple systems for dashboard and reporting tools.
• Develop and maintain dashboards using technologies like PowerBI and ServiceNow.
• Interface with counterparts across the enterprise to address issues.
• Serve as the Quality-of-Service (QoS) representative for the assigned area, monitor QoS feedback, and participate in related sessions.
• Attend meetings as directed.
• Prepare recurring and ad hoc briefings or documents for dissemination.
• Respond to inputs in the feedback tool.
• Manage meeting invites, agendas, minutes, and action tracking.
• Assist in defining reporting requirements.
• Confirm data accuracy using measurement systems analysis (MSA).
• Work tactically while thinking strategically.
• Provide daily, weekly, and monthly call metrics.
• Provide location support team summaries.
• Provide weekly status reports on hardware and software procurements.
• Support strategic priority teams with data and insight.
• Support automation efforts.
• Understand existing tools, systems, processes, and procedures.
• Support ad-hoc analytic requests.

Benefits

• Team-oriented environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• The chance to work on high-impact projects that make a difference in the world