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Big Fish Games
IT Service Delivery Team Lead
Join Big Fish Games as an IT Service Delivery Team Lead in London. Manage IT services for EMEA, requiring ITIL V4, 5+ years experience, and strong tech skills. Enjoy global career opportunities and a robust benefits package.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 2, 2025
We are looking for an IT Service Delivery Team Lead to manage the delivery of IT services to support the global business, specifically the EMEA West region.
Requirements
- Experience in ITSM Platforms (preferably ServiceNow)
- Strong Technical Skills (incl. Microsoft Endpoint & Azure, Office 365, Active Directory, SCCM/MECM, Intune)
- Extensive vendor management experience
- ITIL V4 certification (Foundations or greater)
- 5+ years in a similar role within a large multi-national or global organizations
- Experience in large complex Service Delivery organizations spanning various countries and time zones
Benefits
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Requirements Summary
ITIL V4 certification, 5+ years of experience in a similar role, and strong technical skills
