IT Service Desk Analyst

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Requirements

• ITIL V4 Certified.
• 3 years of experience working within, and implementing ITIL V4 based ITSM framework and processes
• Minimum 5 years of experience of implementing ITIL’s knowledge management processes
• Minimum 2 years’ experience of working with or implementing Generative AI, and other AI based technologies
• Minimum 3 years’ experience working within, and reporting from, the ServiceNow tool
• Minimum 8 years’ experience of working with various cloud-based IT technologies (For example: MS technologies, AWS env, Cisco based networks etc)
• Experience of working within a global 24/5 or 24/7 IT ServiceDesk
• Natural communicator, working closely across different JLL business lines
• Natural initiative taking abilities leading to creative solutions
• Decisive, and can-do attitude
• People management experience
• Strong organizational skills
• PowerBI development experience

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays