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Polaris Inc.
IT Service Desk Support Engineer
Join Polaris Inc. as an IT Service Desk Support Engineer in Bangalore. Leverage ServiceNow skills to enhance efficiency through automation. Requires 5+ years IT experience and ITIL/ServiceNow certifications.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
The IT Service Desk Support Engineer will enhance Service Desk efficiency through automation and process improvements.
Requirements
- Bachelor's degree in computer science, management information systems (MIS), business, or a related field, or equivalent work experience
- 5+ years of experience in IT
- 4+ years of experience in Service Desk and/or IT support
- 1+ years of experience in ITIL/ITSM process improvement implementation
- Exceptional communication skills and the ability to work independently and collaboratively with various teams
- Strong analytical and problem-solving skills is required
- Experience as a power-user/admin/developer in ServiceNow
- Project management experience desirable
- Certifications in ITIL Foundations, ServiceNow, Lean Six Sigma certifications are a plus
Requirements Summary
Bachelor's degree in computer science or equivalent, 5+ years of IT experience, 4+ years of Service Desk and/or IT support experience
