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Hôpitaux Universitaires de Genève
IT Service Desk Technician
Join Hôpitaux Universitaires de Genève as an IT Service Desk Technician in Carouge. Leverage ServiceNow for incident management, support users, and enhance ITSM data.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Configuration Management Database
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
IT Service Desk Technician at the University Hospitals of Geneva, supporting users with technical issues, providing customer service, and maintaining ITSM data. The role involves analysis, follow-up, and resolution of incidents, regular updating of ITSM data, and participation in training to maintain expertise.
Requirements
- CFC in informatics or equivalent
- At least 3 years of experience in a similar function, ideally with a large account in an ITIL and DEVOPS context
- Microsoft Windows 11 environment knowledge
- CMDB and incident management tools experience, ServiceNow ideal
- Knowledge of Windows and network administration, such as Active Directory, DHCP, and DNS
- KCS methodology knowledge and certification 'KCS Fundamentals' are assets
Requirements Summary
3+ years of experience in a similar function, CFC in informatics, and knowledge of Microsoft Windows 11 environment, CMDB, and incident management tools
