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AUBAY S.A.
IT Service Management Manager
Join AUBAY S.A. as an IT Service Management Manager in Luxembourg. Lead ITSM processes, requiring ITIL expertise and ServiceNow knowledge. Competitive benefits.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
We are looking for an ITSM Manager for a bank in Luxembourg, responsible for managing the four key ITSM processes: IT Change Management, Service Request Management, Incident Management, and Problem Management.
Requirements
- Solid expertise in ITIL process management
- Experience in defining, implementing, and supervising the four ITSM processes
- Good understanding of the ServiceNow tool
- Strong organizational and communication skills
- Ability to coordinate and motivate teams with diverse profiles
- Strong analytical and synthesis skills
- Results-oriented and quality-focused approach
Requirements Summary
A solid ITIL background, experience with ITSM processes, and knowledge of ServiceNow. Strong organizational and communication skills, with the ability to motivate diverse teams
