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Hearst Television
IT Service Management Process Owner
Join Hearst Television in Dallas as an IT Service Management Process Owner. Leverage your ServiceNow expertise to enhance ITSM processes and improve patient care.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
Homecare Homebase, a subsidiary of Hearst Corporation, is hiring a Full-time IT Service Management Process Owner to create, document, manage, and improve IT Service Management processes. The successful candidate will work closely with stakeholders to promote alignment on process description, strategy, objectives, and success metrics.
Requirements
- Enterprise and/or IT Service Management
- Strong communication skills
- Strong knowledge of the ServiceNow platform
- 2+ years overall experience as a fulfiller in the ServiceNow platform
- 2+ years overall experience as an ITSM Process Owner
- 5+ years overall experience in an IT Service Management or Operations role
- Experience with Healthcare industry HIPAA regulations
Benefits
- Team-oriented work environment
- Opportunity to make a difference in patient care
- Culture guided by values of caring, action, respect, excellence, and smile
Requirements Summary
2+ years experience in IT Service Management, ITSM Process Owner, or similar roles. Bachelor's degree in Computer Science, Engineering, or related field. Experience with ServiceNow platform and HIPAA regulations desirable
