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Wrist
IT Service Management Specialist
Join Wrist in Manila as an IT Service Management Specialist. Leverage ServiceNow skills to enhance IT processes, ensuring effective governance and collaboration. ITIL certified required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
Wrist is looking for an IT Service Management Specialist to shape and improve IT processes. The role involves process governance, product ownership, and collaboration with local and international colleagues.
Requirements
- At least 5 years of experience with implementing and managing IT processes in a larger IT organization
- Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice
- ITIL 4 certification (minimum Foundation level)
- Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.)
- Project management experience or certification (PMP, Prince2)
- Knowledge of DevOps practices and tools
- Experience with IT service continuity planning
- Background in technology operations or support functions
- Contributed to process work, both in terms of agreement-making and ongoing management of the collaboration relationship
Benefits
- 24/7 global online sourcing and logistics
- Data transparency, automation, and convenience to customers
- Reducing climate impact while addressing customers' growing demand for responsible solutions
Requirements Summary
5+ years of IT process implementation experience, ITIL certification, and experience with ITSM platforms
