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Two Circles
IT Service Manager - Contract
Join Two Circles as an IT Service Manager in London. Leverage ServiceNow skills to enhance service delivery and customer success in sports marketing.
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 26, 2025
Two Circles is a sports marketing agency seeking a dynamic and motivated IT Service Manager to help build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.
Requirements
- Proven experience in Service Management, Service Delivery, Customer Success or similar
- Process implementation and improvement across the Operations part of the Service Lifecycle
- Quality incident and problem management
- Demonstrable passion for Service Excellence, with a strong customer focus
- Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar
- Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships
- Project and Business Change Management experience
Benefits
- Excellent opportunity to further build on Service Management experience
- Shaping the service strategy for internal Workplace Technology
- Opportunities to sharpen project and change management skills
Requirements Summary
Proven experience in Service Management, Service Delivery, Customer Success or similar, with a strong customer focus and ability to communicate with technical and non-technical audiences
