IT Service Manager

We're a dynamic auto glass company looking for an IT Service Manager to lead our Major Incident and Problem Management processes. The ideal candidate will have 7-9 years of experience in technology management and/or operational experience, and be familiar with ServiceNow platform and ITIL Service Management processes.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related discipline
• 7-9 years Experience in technology management and/or operational experience
• 4-6 years Experience with developing and delivering training on systems, process, standards, and policy
• 4-6 years Knowledge of ServiceNow platform including familiarity with ServiceNow modules (CMDB/ITSM, Portal, Mobile, and Automation) and workflow
• 4-6 years Demonstrable experience of collaborative working with teams locally and globally
• 4-6 years Must have broad general knowledge of infrastructure, network, application technologies in addition to SDLC, ITIL and Service Management common practices
• 4-6 years Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and measure success
• 4-6 years Excellent troubleshooting and documentation skills

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Savings Plan
• Life Insurance