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RBC
IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions
Join RBC as an IT Service Manager Lead in London. Leverage ServiceNow skills in ITSM, ITIL3/ITIL4, and asset management. Enjoy flexible work and growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 4, 2025
We are seeking an experienced IT Service Manager Lead to join the Application Support & Maintenance department. The successful candidate will be responsible for the coordination of Major Incident Management, Problem Management, Change Management, and maintaining all Service Asset and Configuration Management processes aligned to the ITIL framework.
Requirements
- Proven experience in maintaining all ITSM processes experience.
- ITIL3 & ITIL4 certification.
- Strong knowledge of working with ServiceNow.
- Extensive knowledge and experience in hardware and software asset and configuration management.
- Proven experience working in a busy highly regulated Technology environment supporting ITSM Process Management.
- Knowledge and experience of managing Major Incidents, Problem Management and SACM processes.
- Knowledge of Software licensing.
- Working experience in a mature Technology Operations environment.
Benefits
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible working options fully supported.
Requirements Summary
Experience in ITSM, ITIL3/ITIL4, ServiceNow, asset and configuration management, and managing major incidents
