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Marken
IT Support Analyst L2
Join Marken as an IT Support Analyst L2 in the UK. Provide 2nd line support, ensure customer satisfaction, and enjoy growth opportunities. 2+ years experience required.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2024
The IT Support Analyst L2 role is responsible for providing 2nd line support for technical software and hardware incidents, working with the Service Desk and other technical support staff to ensure support response times are within agreed limits, and delivering excellent customer satisfaction.
Requirements
- Working knowledge of ServiceNow (ITSM) or similar
- Desktop Operating Systems
- Basic hardware for PC’s
- Entra ID / Active Directory required
- Office 365 administration (Sharepoint and Teams required)
- Service Management system
Benefits
- Participate in a Service Desk team that is dedicated to providing excellent customer satisfaction
- Opportunities for professional development and growth within the company
- Collaborative and supportive work environment
Requirements Summary
2+ years of experience in a Service Desk environment, ITIL Foundation preferred, A+ certification preferred
