IT Support Manager

Keywords Studios is seeking an IT Support Manager to oversee first and second line support across studios globally, with a focus on creating a location strategy for 24/7 support and driving automation.

Requirements

• A strong command of English and German (at least B2 level)
• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• Medical package
• MyBenefit Cafeteria Platform
• Employee Assistance Program
• Parking space
• No Dress Code
• Free hot and cold beverages
• Chill zone