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Rocket Pharma
IT Support & Service Delivery Analyst
Join Rocket Pharma in Cranbury, NJ as an IT Support & Service Delivery Analyst. Leverage ServiceNow for ticket resolution and IT service delivery. 2+ years required. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
We are seeking a motivated and detail-oriented IT Support & Service Delivery Analyst to provide exceptional end-user support for hardware, software, and remote access services. This role involves the day-to-day delivery of IT services, timely resolution of tickets, escalation when necessary, and ensuring compliance with service level agreements (SLAs).
Requirements
- 2+ years of experience in an IT technical support role or service desk environment.
- Hands-on experience with IT ticketing and service management systems such as ServiceNow (preferred), Jira, Zendesk, or similar platforms.
- Familiarity with Windows and macOS platforms, including deployment, configuration, and troubleshooting.
Benefits
- competitive compensation package featuring a generous 401K match and stock options
- excellent health benefits
Requirements Summary
2+ years of experience in IT technical support, hands-on experience with IT ticketing systems, and familiarity with Windows and macOS platforms
