IT Support Specialist - London

As an IT Support Specialist, you will provide frontline IT support, manage IT assets and vendors, and drive IT process improvements in a fast-paced, collaborative environment.

Requirements

• Strong technical expertise in macOS (Windows experience is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune.
• Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, and Atlassian products.
• Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments.
• AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings.
• Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation.
• A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non-technical audiences.
• A meticulous approach to IT operations, ensuring precision and attention to detail in your work.
• A drive for continuous improvement, whether in streamlining IT processes, automating workflows (via scripting or low-code tools), or mentoring junior team members.

Benefits

• Company description not available