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Swift
ITSM Process Manager
Join Swift in Kuala Lumpur as an ITSM Process Manager. Drive ITIL-based process improvements, requiring 6-10 years of experience and ITIL certification. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 26, 2025
We are seeking an ITSM Process Manager to drive the successful execution and continuous improvement of ITIL-based ITSM processes. The role involves designing, implementing, and optimizing ITSM processes to ensure efficient planning, communication, implementation, and documentation of all changes and requests, minimizing risk and downtime.
Requirements
- 6-10 years of experience in ITSM Process Management
- ITIL Foundation certification, with preference for ITIL Strategic Leader certifications
- ServiceNow Expertise
- Process Optimization and Automation
- Operational and Stakeholder Collaboration
- Training and Reporting
- Strong Relationship Management in Global Settings
- Servant Leadership
- Strategic and Results-Oriented Thinker
- Collaborative Team Player
Benefits
- Competitive package
- Freedom to be yourself
- Environment of unique individuals – like you – with different perspectives on the financial industry and the world
- Diverse and inclusive environment
- Reasonable accommodation for job application or interview process
Requirements Summary
6-10 years of ITSM experience, ITIL certified, ServiceNow expertise, and strong collaboration skills
