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Travelers
ITSM Process SME (Incident, Problem and Change)
Join Travelers in Hartford as an ITSM Process SME. Leverage ServiceNow expertise in Incident, Problem, and Change Management. Enjoy competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 13, 2025
Travelers is seeking an ITSM Process SME with expertise in ServiceNow and ITSM processes. The ideal candidate will support Change Management and coach team members on Problem Management, and work closely with various stakeholders to enhance production engineering practices.
Requirements
- Three years of experience as an ITSM Practitioner preferred
- Strong expertise in ServiceNow and its various modules
- Familiarity with Agile and DevOps practices
- Demonstrated experience in process improvement and documentation
- Experience working in a production engineering environment
Benefits
- Health Insurance
- Retirement
- Paid Time Off
- Wellness Program
- Volunteer Encouragement
Requirements Summary
Three years of experience as an ITSM Practitioner, Strong expertise in ServiceNow, Familiarity with Agile and DevOps practices
Apply now
Hartford
|
Connecticut
United States
Entry Level
In-Person
Full Time
96400-159100 USD/year
